Arleen King is a seasoned executive with over 20 years of experience in customer experience and operations. Currently serving as Senior Vice President at CIBC and a Strategic Advisor for Afiniti, Arleen leverages expertise in technology and team empowerment to revolutionize customer service strategies. During their tenure at TELUS, they transformed customer experience operations, achieving industry-leading satisfaction scores and driving substantial revenue growth. Arleen is also recognized for their commitment to diversity and innovation, receiving multiple awards for advocacy of women in leadership. Bilingual in English and French, Arleen is enthusiastic about future opportunities to enhance customer experience across organizations.
Location
Canada
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