Luma Gonzales is a global leader in healthcare customer engagement, specializing in digital transformation and omnichannel strategies. They have held significant roles at renowned companies such as Biogen, where they served as the Head of France Digital and Omnichannel Excellence and as Global Head of Markets Operations, leading teams to enhance digital market penetration. Luma's experience also includes research positions at Universidade da Beira Interior and UFMG, as well as various management roles at Aptus Health and Shop Apotheke, where they focused on driving growth and operational excellence. Currently, Luma is the EU Head of Customer Engagement & Digital Experience at Chugai Pharma Europe. They hold a Bachelor's degree in Pharmacy from UFMG and an MBA from ESCP Europe.
Location
Paris, France
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