Richard Rivera is currently serving as the Vice President of Sales Operations at Charter Communications, where they previously held the role of Sr. Director of Operational Readiness. With extensive experience in analytics and operational strategy, Richard has contributed to enhanced sales performance through innovative data models and reporting frameworks. They have also earned recognition, including the Top Director Award in Residential Direct Sales for 2020. Richard holds an MBA in Business Intelligence and has a strong background in Computer Information Systems and Economics. Additionally, they are pursuing a Machine Learning Certificate from eCornell.
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