Lovella Hayden is a seasoned IT professional currently serving as a Senior Manager and Business Systems Analyst at Charles Schwab since 2019. With a strong background in IT Service Management, Lovella promotes continuous service improvement and possesses expertise in ITIL best practices, project management, and risk analysis. Previously, Lovella held key roles at Fidelity Investments, including Technology Risk Analyst, where they contributed to the implementation of ITIL-compliant processes that led to ISO20000 certification. Lovella has pursued education in Networking at San Antonio College and General Studies at Tarrant County College.
Location
Arlington, United States
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