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Lucy McQuillin is a strategic communications leader with extensive experience in corporate communications, public relations, and employee engagement. Having built and led high-performing teams, Lucy has successfully navigated complex changes and crises in various sectors, including healthcare and higher education. Currently, Lucy serves as the Head of Communications and Marketing at Certitude and has held multiple roles, such as Communications Business Partner at Dorset Council UK and Senior Internal Communications Officer at RNLI. With a focus on authentic storytelling, Lucy has strengthened employee engagement and enhanced organizational reputations throughout their career. Lucy's educational background includes ongoing studies at the CIM and the CAM Foundation.