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María Jesús Fernández Correa is a sociologist with over 11 years of experience in the retail sector, specializing in Customer Experience, Market Research, and Customer Insights. They currently serve as the Market and Customer Insight Manager at Cencosud S.A., where they design and implement regional models for customer experience management. Previously, María Jesús developed and socialized experience management models across various countries and brands, fostering collaboration between operational and commercial areas to translate insights into actionable plans. Their career also includes roles in consumer research and project management, demonstrating a strong analytical mindset and a passion for enhancing customer-brand relationships. María Jesús holds a degree in Sociology from Universidad Diego Portales.