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Dennis Waweru is currently a Customer Service Team Manager at CCI Global, where they lead a team of 18 agents, enhancing performance and customer satisfaction through targeted coaching and workflow improvements. Previously, they served as an Office Administrator at Smoothline, overseeing operations and strengthening client relationships, which led to operational profitability. Earlier in their career, Dennis held positions at CCI Global as a Subject Matter Expert and Customer Service Specialist, where they significantly contributed to training and improving customer satisfaction metrics.