Kelly Latinski is a seasoned professional in customer success and claims management, currently serving as a Senior Customer Success Manager at CCC Intelligent Solutions since February 2022. Prior to this role, Kelly held various positions at Allstate from April 2013 to February 2022, including Senior Lead Consultant and Claims Casualty Project Manager, where responsibilities encompassed quality assurance, process improvement, and vendor management. Additional experience includes roles such as Director of IME Services at MCMC, Claims Supervisor at Response Insurance, and No Fault Claims Processor at State Farm Insurance. Kelly possesses extensive expertise in personal injury protection claims, operational leadership, and stakeholder communication, contributing significantly to organizational success throughout a diverse career in the insurance and claims industry.
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