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Jeff Beelman, CCXP, is a seasoned CX executive and evangelist with over 30 years of experience in contact center operations management. Currently, Jeff serves as the Senior Vice President of Business Development and Customer Success at CBE Companies, while also holding a position on the Executive Advisory Board of GigCXTalent. Previously, Jeff has held several senior roles, including Sr. Vice President at Aegon USA and Director of Customer Service/Technology at Wellmark Blue Cross and Blue Shield. Jeff's expertise spans software implementations, operations management, and customer experience strategy, underpinned by a B.B.A. in Industrial Relations and Human Resources from the University of Iowa.