Matthew Delaney is a seasoned IT professional with extensive experience in desktop support and incident management. Currently serving as the Desktop Services Lead and Service Desk Team Lead at CareSuper since June 2019, Matthew oversees Managed Service Team operations, focusing on major incident management, problem management, change and release management, and vendor management. Previous roles include providing technical support at Empired Ltd, Bardot Pty Ltd, and Salmat, where Matthew achieved key accomplishments such as developing a knowledge base and managing major incidents. Matthew began a career in data analysis at the Australian Bureau of Statistics and contributed to data migration projects for the University of Melbourne. Matthew's educational background includes an Advanced Diploma in Computer Systems Engineering from Kangan Institute and studies at RMIT University.
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