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Nicola Phelan is a transformation director at Capita Public Services, specializing in business transformation and people change. With over 20 years of experience across various public and private sector organizations, Nicola has a proven track record in mobilizing and delivering complex programs. They possess strong skills in communication, stakeholder engagement, and project management, effectively guiding teams to implement meaningful change. Nicola's previous roles include positions at NHS Trusts, local councils, and consultancy firms, where they consistently aimed to enhance business outcomes through collaborative and proactive approaches. Nicola holds a BA (Hons) in Public Relations from Leeds Beckett University.