Titilade Olagoke is a skilled customer service professional with extensive experience in diverse roles. Currently serving as a Customer Service Representative at Capillary Technologies, Titilade manages customer inquiries and issues while aiming to enhance overall customer satisfaction. Previous experience includes working as a Customer Service Officer at Nigerian Television Authority, where Titilade utilized CRM software to improve case resolution time by 20%. As a Customer Support Lead at Fresh FM Nigeria, leadership skills were demonstrated by managing a team of five representatives. Additional roles at CEOAFRICA, University of Ibadan Publishing House, and SPLASH FM IBADAN showcase a strong background in customer support, editorial tasks, and collaboration for revenue growth. Titilade holds a Bachelor of Science in Mass Communication/Media Studies from Bowen University and a Diploma in Local Government Studies from Obafemi Awolowo University.
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