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Stefan Katro is a ServiceNow Solution Architect at Capgemini with 15 years of software experience, including 8 years specializing in the ServiceNow platform. Previously, Stefan has held roles such as ServiceNow Consultant at DXC Technology and Advisor at Sofigate, where they managed various customer projects and led workshops. Stefan also worked as a Product Manager at HansaWorld, focusing on ERP products for the Finnish market, and served as a Customer Success Manager at LeadDesk, overseeing complex customer cases. They earned a Bachelor of Business Administration from both Metropolia University of Applied Sciences and Hogeschool Inholland.