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Matthew Godfrey was a seasoned professional in end user services with a strong background in managed services and digital transformation. They held significant roles at Capgemini, including North America End User Services Director and Regional EUS Program Manager, where they led large teams and drove improvements in service delivery. Prior to Capgemini, Matthew worked at IBM as the Americas Senior End User Services Delivery Leader, managing global teams and overseeing substantial budgets while implementing best practices. Their expertise in service management, vendor relationships, and organizational transformation has positioned them as a thought leader in the field.