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Jeroen Borst is the Vice President and Practice Head of Digital Customer Experience at Capgemini, where they focus on driving innovation and sustainability in the Manufacturing and High-tech sectors. Previously, Jeroen held various leadership roles, including Managing Director at Qi / Basket Builders and Digital Director at Conclusion Digital. Their extensive experience also includes account and sales management positions at companies such as Paragon Customer Communications and Gravo Groep. With a diverse background in client services and commerce, Jeroen has built a strong reputation in the industry.