Charles Owens is a seasoned professional with extensive experience in digital employee experience and enterprise solutions. Currently serving as a Digital Employee Experience Architect at Capgemini since May 2025, Charles is responsible for the design, implementation, oversight, and customization of the DEX program. Previously, at Lakeside Software, Charles held multiple roles, including Enterprise Solutions Architect and Team Manager for Americas Customer Success, contributing to technical account management and product solutions. Charles's early career included significant roles at Louis Vuitton, where reporting on service desk metrics and providing IT service support were key responsibilities, as well as positions at HigherGround and Equature, which involved development, training, and customer support in software solutions.
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