Brian Eastley is a skilled Go-to-Market Lead at Capgemini, focusing on Intelligent Customer Interactions and Contact Center Transformation. With extensive experience in consulting for Fortune 500 companies, Brian has a strong background in assessing and modeling business value and ROI for AI and technology solutions. Previously, Brian served in various leadership roles, including Director of Customer Success at Directly and VP of Account Management at eLoyalty, where a commitment to improving customer service metrics and implementing innovative solutions was paramount. Brian holds a Bachelor of Science in Materials Science and Engineering from MIT and an MBA from Babson College.
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Raleigh, United States
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