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Bala Chadalavada is a ServiceNow Certified Master Architect and currently serves as the Managing Delivery Architect - Associate Director at Capgemini, where they lead the ServiceNow practice in both pre-sales and delivery capacities. They previously held roles such as Sr. Cloud Architect Manager at Accenture and ServiceNow Specialist at Tej-Solutions Inc., and have experience as a Business Analyst at DW Practice and a ServiceNow Developer at Performance Resource NY. Bala is a graduate of Georgia State University, where they pursued a Bachelor of Business Administration in Finance.