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Anca Oltica Găleată is currently the Dispute Management Team Lead, drawing on extensive experience in customer service and incident management. They previously held various roles, including Incident Management Process Owner at Capgemini and multiple secretarial positions from 2011 to 2015. Anca earned a degree in Management from Universitatea „Alexandru Ioan Cuza” din Iași and later completed further studies in economic specialization at Universitatea „Ștefan cel Mare” din Suceava. Their diverse background reflects a strong commitment to management and customer service excellence.