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Matthew Taylor is the Global Head of Scaled Customer Success at Canva, where they lead initiatives to enhance the post-sale journey for a diverse global customer base. With over a decade of experience, Matthew has developed expertise in building scalable customer success strategies that promote retention, expansion, and revenue growth. In previous roles, they served as Area Director at Andy's Frozen Custard and General Manager at Ruby Tuesday, before advancing to senior leadership positions at ActivTrak and Community Brands. Matthew has consistently demonstrated a commitment to innovative, customer-centric solutions and fostering collaboration within teams.