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Barbara Baute-Kay has extensive experience in customer support and technical roles within the telecommunications industry. Notable positions include Field Resources Manager at Genesis Networks Enterprises, Technical Support Specialist Tier II at CallRail, and Project Manager at Onepath LLC. Barbara's early career at Cbeyond, where multiple roles were held including Customer Care Tier 1 and Tier 2, Major Account Support Specialist, and NOC Engineer Tier II, provided a solid foundation in customer care, technical support, and project management. Key responsibilities included managing escalations, providing exceptional customer service, and improving processes to enhance customer experience. Education was completed at Southwest Miami High School with a diploma earned in 1993.