Specialists In Establishing Contact Centers in Mexico. 

CCSI provides a World-Class Bilingual Workforce, State-Of-The-Art Infrastructure, and Close Proximity to the U.S.

Request Pricing 📞 (877) 399-3419

Call Center Services International (CCSI) is a World-class Contact Center strategically located in Mexico. Our core business is to help you establish a high-performance yet cost-effective Nearshore​ Contact Center in Mexico. Our agents are fully bilingual, bi-cultural, well educated and have expertise in a wide array of business functions such as Debt Collection, Customer Service, Loan Servicing, Business Process Outsourcing and IT Support. 

CCSI's management team has over 35-years of expertise in successfully establishing U.S. Companies in Mexico. We have the legal framework, technology infrastructure and professional administrative personnel to quickly get your center up and running.

SOC 2 Type 1 Certified.
PCI Compliant.
HIPAA Compliant.
ISO/IEC 20000-1:2011 Certified.
NMSDC Certified.

Call Center

Call Center Services International

Call Center Services International's headquarters in San Diego, CA, United States

Agua Caliente office focuses on human resources, project management, and business development in a collaborative environment.

Agua Caliente

The Mexico City office focuses on organizational development, operations management, customer service, and HR support.

Mexico City

This department provides strategic direction and overall leadership for the organization.

Executive Leadership

This department is responsible for handling customer inquiries, resolving issues, and providing assistance through various communication channels.

Customer Support

The Sales and Marketing team at Call Center Services International (CCSI) is responsible for driving business growth and client acquisition. They develop and implement strategic marketing campaigns, forge new partnerships, promote CCSI's services, and nurture client relationships. Their efforts ensure that CCSI maintains its position as a leading provider of nearshore contact centers with a world-class bilingual workforce.

Sales and Marketing

The Management Team at Call Center Services International (CCSI) oversees the coordination and strategic direction of establishing and maintaining high-performance contact centers in Mexico. This team ensures the seamless operation of various functions, including accounting, client relations, medical collections, IT, software development, and marketing. With over 35 years of experience, they provide the legal, technological, and administrative support necessary for the swift and efficient setup of nearshore contact centers for U.S. companies.

Management Team

The General Managers at Call Center Services International (CCSI) oversee and manage the operations of contact centers across various locations in Mexico. They are responsible for ensuring that each center maintains high-performance standards while delivering cost-effective solutions. Their duties include managing staff, optimizing processes, maintaining compliance with international certifications, and ensuring overall customer satisfaction.

General Managers

This department focuses on contacting potential customers to generate interest and facilitate sales opportunities.

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People (4)

Jobs (0)

Other teams

Customer Support

Sales and Marketing

Management Team

General Managers

Sales Engagement

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People (4)

Jobs (0)

Other teams

Customer Support

Sales and Marketing

Management Team

General Managers

Sales Engagement

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