Muhammad Insan Fahmi is currently a Global Payment-Treasury-Escrow and Transaction specialist at ByteDance, where they manage chargebacks, monitor refund systems, and oversee transaction reconciliations. Previously, they held various roles in financial transaction management at companies such as GoTo Group and PT Tokopedia, focusing on credit card transactions and customer complaint handling. Muhammad started their career as an Office Support Assistant in E-Banking at PT Bank Negara Indonesia (Persero) Tbk., following their graduation with a Bachelor's degree in Arabic Language and Literature from Universitas Negeri Jakarta.
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