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Jackie Bates is an accomplished external communications director with a focus on finance, strategy, and responsible business at BT Group. With 14 years of experience, they have led innovative communications strategies for both B2B and B2C brands, specializing in tech, business, and sustainability. Jackie previously held senior roles at Virgin Media O2 and O2, where they developed comprehensive communications plans and managed stakeholder relations. They hold a BA (Hons.) in English Language and Literature from the University of Oxford and a diploma in Marketing Communications from the Chartered Institute of Marketing.