Urs Meier is an experienced professional in the field of customer experience and services within the scientific instruments industry, currently serving as the Director of Customer Experience & Services, Planning and Special Projects at Bruker BioSpin since November 2003. Meier leads a global service excellence center comprising 70 specialists and focuses on enhancing customer experience through product introduction, training, support, and project management. Previous roles at Bruker BioSpin include Global Magnet Manager and Head of Global Magnet Support, where responsibilities encompassed technical support and capacity planning for various superconducting magnet systems. Prior to this, Meier worked as a project manager and development engineer at HTS AG, specializing in human space flight projects. Meier holds a degree in Mechanical Engineering with a focus on Thermodynamics and Process Technology from Zürcher Hochschule für Angewandte Wissenschaften.
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