Tawana L. R. currently serves as a Sales & Marketing Enablement Consultant/Technology Liaison II at Brighthouse Financial, where responsibilities include managing marketing budgeting processes, developing vendor spend optimization strategies, and facilitating vendor engagement to support marketing initiatives. Prior experience includes roles at Charter Communications as a Sales Operations Specialist and Order Management Representative, where Tawana supported sales representatives, managed sales support case queues, and coordinated service orders. Earlier experience with the American Red Cross involved order management and donor recruitment, alongside various customer service positions at Sanrio, Inc., Harry & Jeans, and Hooters of America. Tawana is pursuing a Bachelor of Arts in English with a concentration in Creative Writing at the University of North Carolina at Charlotte and holds an Associate of Arts degree from Central Piedmont Community College. Training on Salesforce has been undertaken since 2019.
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