Bridgecrest is a licensed, third-party loan servicing company focused on servicing auto loans for @DriveTime and other affiliated finance companies.

Information Technology

Bridgecrest

Bridgecrest's headquarters in Phoenix, AZ, United States

Mary Leigh Phillips

Amy Childs

Robyn Jordan

Chase McDonough

Adam Swofford

Dan Gaudreau

The Data and Analytics Team at Bridgecrest plays a crucial role in optimizing loan servicing operations by leveraging data-driven insights. They analyze performance metrics, assess loan servicing processes, and develop predictive models to enhance risk management and mitigate losses. This team collaborates across departments to ensure informed decision-making and improve overall service quality for auto loan clients.

Data and Analytics Team

The Customer Support and Relations team at Bridgecrest is dedicated to ensuring a seamless and positive experience for clients managing their auto loans. They handle inquiries, resolve issues, and provide guidance throughout the loan servicing process, while cultivating strong relationships to enhance customer satisfaction and loyalty. This team is essential in maintaining Bridgecrest's commitment to exceptional service and client engagement.

Customer Support and Relations

The User Experience and Design team at Bridgecrest is responsible for enhancing the overall customer experience by analyzing user interactions and designing intuitive digital solutions for auto loan servicing. This team collaborates with various departments to ensure that user feedback informs strategic decisions and optimizes the servicing process, ultimately aiming to improve customer satisfaction and streamline loan management for clients.

User Experience and Design

The Operations Team at Bridgecrest ensures the seamless management of auto loan servicing processes, focusing on efficiency and compliance. They oversee underwriting and lending operations, implement loss mitigation strategies, and optimize workflows to enhance customer satisfaction and financial performance. By coordinating cross-functional initiatives, the team plays a critical role in maintaining operational excellence and supporting the company's strategic goals.

Operations Team

The Accounting and Finance team at Bridgecrest is responsible for managing the company's financial health by overseeing financial reporting, budgeting, and compliance. They ensure accurate accounting operations, optimize financial processes, and provide strategic insights to support the company’s goals in servicing auto loans efficiently.

Accounting and Finance

The Product Management Team at Bridgecrest is responsible for overseeing the development and enhancement of loan servicing products, ensuring they meet customer needs and align with business objectives. By collaborating with cross-functional teams, they drive innovation, streamline processes, and leverage data insights to optimize product offerings for auto loan servicing.

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Bridgecrest

Org chart

Teams

Data and Analytics Team

Customer Support and Relations

User Experience and Design

Operations Team

Accounting and Finance

Product Management Team

Offices

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Bridgecrest

Org chart

Teams

Data and Analytics Team

Customer Support and Relations

User Experience and Design

Operations Team

Accounting and Finance

Product Management Team

Offices

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