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James Jones is a CRM and Lifecycle Marketing Specialist with a wealth of experience in email design and multi-channel marketing strategies. They currently work as a Senior Lifecycle Marketing Specialist at Booksy and have held various freelance roles since 2024. Previously, James served as the CRM Lead at Pitchup.com and was a Senior Marketing Specialist at Booking.com, where they developed comprehensive CRM strategies and engaged in data analysis. Their career began as an Email Designer at magneticNorth, leading to a senior position at N Brown Group, where they managed a team and innovated in responsive design techniques. James holds a Bachelor of Science in Information Technology from The Manchester Metropolitan University.