Chanika B. is an experienced consultant at Blueprint Technologies, managing over 80 client communications daily and leading high-quality interactions to resolve program issues. With a strong focus on customer satisfaction, Chanika has maintained a 90-100% customer satisfaction score and significantly improved ticket resolution efficiency. Previous roles include Program Coordinator and Customer Service Executive at Booking.com, where Chanika improved client experiences and trained team members, and Program Coordinator at Citi, where Chanika led major branding and marketing initiatives. Chanika holds a Master of Business Administration in Marketing from City University of Seattle and a Bachelor of Science in Biotechnology from Rangsit University.
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