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Sofia G. is a strategic operations and customer experience leader with over five years of experience, primarily at Blacklane, where they rose from hands-on operations to lead a high-performing team. Sofia's expertise includes improving processes, scaling operations, and enhancing the customer journey through cross-functional collaboration and data-driven decision-making. Prior to Blacklane, Sofia worked in architecture, where they developed strong project management and stakeholder coordination skills that continue to inform their approach to problem-solving. Sofia holds a Master's degree and a Bachelor's degree in Architecture and is currently pursuing further education.