Liam Seaman is a seasoned professional with extensive experience in customer care and team leadership across various industries, currently serving as a Business Monitoring Specialist at Bitpanda since October 2020. Key accomplishments include the development of an advanced support chatbot achieving a 60% automation deflection rate, significant KPI improvements in VIP client services, and the establishment of quality controls enhancing user experience. Prior roles include leading customer care teams at ViaVan and Booking.com, as well as process management at MPSR Solutions Limited, showcasing a strong background in optimizing workflows and enhancing customer satisfaction. Educational qualifications include a Graduate Diploma in Law and a Master of Arts in Political Philosophy from Universitat Pompeu Fabra, along with a Bachelor of Arts in Romance Languages from the University of Liverpool.
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