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Abhishek Shukla is a Technical Lead Engineer specializing in Observability at Birlasoft, with a focus on New Relic and Splunk for effective monitoring and performance optimization. Prior experience includes work as a Senior IOC Specialist at Q2, where Abhishek created dashboards and set up alert policies in New Relic, and as a Network Operations Engineer II at Operative. Abhishek has also served as a NOC Engineer at Tech Mahindra, where responsibilities encompassed cloud infrastructure monitoring and incident response. Previous roles at Movate involved network performance monitoring, while earlier experience included an internship as a trainee network administrator at NS Matrix Services and a foundation in quality analysis. Abhishek holds a Bachelor of Technology degree in Information Technology from PSIT Kanpur, obtained in 2017.