Mick P. has over 15 years of experience in operational management within the technology and service sectors, currently serving as the ServiceNow Operations Manager at Bell Techlogix, Inc. since July 2017. Responsibilities include managing operations for a large-scale IT service provider, engaging in continuous service improvement, overseeing a 24/7 Service Desk, and conducting incident and escalation management. Prior experience includes roles at Netfor, Inc. as Operations Compliance and Admin Manager, where Mick focused on process improvements and customer satisfaction, and at Securitas Security Services USA, Inc. as Lead Receiving/Inventory Security Manager, managing inventory and compliance. Mick holds an Associate of Applied Science degree in Computer/Information Technology Administration and Management from Ivy Tech Community College.
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