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Brooke Buscemi Trainor is a Senior Project Manager II, IPCM at BCD Travel, with over 20 years of experience in project, program, and portfolio management. They have specialized in delivering innovative technology solutions across various sectors, including ICT, SIP technology, VoIP, and AI-driven Contact Center operations. A PMP-certified professional since 2006, Brooke has excelled in strategic planning and cross-functional leadership, managing global teams and multi-vendor portfolios to achieve impactful results. Their extensive experience includes directing the Global Contact Center technology program and optimizing customer experiences using AI-driven solutions. Brooke is currently pursuing coursework in Architecture, Art, Business, Marketing, and Graphic Design at the University of Wisconsin-Milwaukee and Columbia College Chicago.