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Laisa D. Feliciano is a digital course creator at LDF Consulting, where they focus on empowering quality leaders and teams to develop effective Corrective and Preventive Action (CAPA) strategies. With a background as an Engineer Scientist at IBM and a Manufacturing Cell Lead at Northrop Grumman, they have extensive experience in quality management and operational efficiencies. Laisa has also contributed as a Principal Quality Engineer at Baxter International Inc., specializing in Supplier Quality Systems and CAPA implementation. Holding a Bachelor of Science in Electrical and Electronics Engineering from Inter American University of Puerto Rico, they are dedicated to transforming CAPA learning into a streamlined and enjoyable experience for professionals at all levels.