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Imogen O'Malley is an experienced customer service professional currently serving as a Customer Service Manager at Redrow since October 2022, where quality assurance and customer satisfaction are prioritized throughout the home buying journey. Prior experience includes a role as Customer Relations Manager at Taylor Wimpey plc from June 2017 to October 2022, where Imogen achieved a National House Building Council (NHBC) score of over 90% for aftercare and received personal recognition from the CEO. Previous positions include overseeing the customer journey at multiple developments and coordinating customer support efforts. Earlier experience includes working as a Customer Service Representative at LANDAUER and as a Waitress & Cashier at Annie's Tea Room. Imogen holds a Bachelor of Science degree in Psychology from the University of Warwick.