Katy Smalley is a Support Operations and Client Experience professional with over five years of experience optimizing support systems and enhancing user satisfaction. Currently a Senior Associate at Ingenio, Katy manages customer support across four digital platforms and serves as a liaison to the R&D team, translating front-line insights into product improvements. Previously, Katy held various roles including Senior Associate and Customer Support and Community Associate at Barges Technologies, and has experience as a Courier at Jet Transportation & Logistics and a Special Education Paraprofessional at Ellington Board of Education. Katy earned an Associate of Science in Computer and Information Sciences and Support Services from Southern New Hampshire University.
Location
Hartford, United States
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