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Ali Burke PMP® is a Senior Manager in IT Infrastructure Operations with extensive experience in the banking industry. They have previously held positions such as Project Manager and Infrastructure Specialist at Bank of Ireland and have worked as a Digital Customer Champion, impacting service delivery in branches across South Dublin. Ali earned a Bachelor of Arts in Zoology/Natural Sciences from Trinity College, Dublin, and is currently pursuing a QFA in Finance. Prior to their roles in IT, they gained customer service experience through various positions, including Sales Consultant and Receptionist.