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Eliza Sharrah brings extensive experience in professional development and employee engagement within the banking sector, having served as Senior Vice President Learning Manager at Bank of America from May 2011 to January 2024, co-managing professional skills and integrated communication strategies. Previously, Eliza directed engagement and inclusion strategies for 33,000 employees, achieving significant satisfaction rates, and developed communication strategies for consumer fraud prevention impacting over 38 million clients. Earlier roles included Banking Center Manager positions, where performance management and customer experience were prioritized. Eliza's career began at KeyBank, where branch operations and relationship management were key focuses, complemented by experience as a Contract Communications Consultant at Rainier Communications. Educational background includes a Bachelor of Arts in English, Psychology, and Classics from the University of New Hampshire.