Gemma Dooney is a Senior Operational Planning and Service Delivery Leader at AXA Health, where they are dedicated to enhancing the operational management of the member journey and optimizing workforce strategies to meet customer needs. With extensive experience in service and operational functions across various organizations, including ATOS, Santander, and GE Money, they have a proven track record of implementing operational enhancements and managing complex projects. Previously, Gemma served in key roles such as Workforce Planning Manager and Service Delivery Manager, where they successfully led teams and collaborated with senior management to achieve strategic goals. Their expertise lies in workforce optimization, data analysis for strategic insights, and fostering a culture of continuous improvement.
Location
Manchester, United Kingdom
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