Awesome OS specializes in high-touch customer experience for hyper-growth internet and eCommerce companies. We believe happy employees lead to fantastic service. That is why our unique approach was built over 12 years of partnering with over 90 high-growth startups and mid-size companies through award-winning labor standards and an unprecedented focus on company culture in a way that aligns with your culture, values, and vision.



Awesome CX

Awesome CX's headquarters in Los Angeles, CA, United States

Jim Mitchell

Jabar Umpar

Baptiste Dreneau

Chester Angot

Craig Buckley

Igor Pekec

Lexi Later

Lexi Schneider

Crystal Jade Duterte

Anzhellie Avila

Jeff Dreisinger

This department is responsible for assisting customers with inquiries, resolving issues, and providing product information.

Customer Support

The Customer Success Team at Awesome CX is dedicated to ensuring client satisfaction and retention by fostering strong relationships with customers. They provide tailored support, guidance, and proactive solutions to help clients maximize their success with Awesome OS's services. Through strategic account management and a deep understanding of clients' needs, this team drives engagement and advocates for customer interests within the organization, ultimately contributing to both client and company growth.

Customer Success Team

This department oversees and coordinates operational activities to ensure efficiency and effectiveness in business processes.

Operations Management

The Operations Team at Awesome CX is responsible for optimizing internal processes and ensuring seamless service delivery to clients. They manage resources, oversee technology and governance frameworks, and maintain financial oversight to support high-quality customer experiences. By fostering a culture of collaboration and efficiency, the team aims to align operational practices with the company's core values and drive sustained growth.

Operations Team

This department manages the sourcing, recruiting, and operational processes to attract and onboard talent.

Recruitment Services

The Leadership Team at Awesome CX drives strategic initiatives to enhance customer experience across the organization. Comprising key executives in operations, customer success, and growth, they collaborate to align company culture and vision with high-performance standards, ensuring that employee satisfaction translates into exceptional service for clients in the fast-paced eCommerce sector.

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Awesome CX

Org chart

Teams

Customer Support

Customer Success Team

Operations Management

Operations Team

Recruitment Services

Leadership Team

Offices

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Awesome CX

Org chart

Teams

Customer Support

Customer Success Team

Operations Management

Operations Team

Recruitment Services

Leadership Team

Offices

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