Cheryl Munday has extensive experience in fraud prevention and management, currently serving as the Fraud Improvement & Governance Lead at Aviva since May 2005. In this role, Cheryl oversees the implementation of changes to fraud detection IT systems and governance, engaging with stakeholders to enhance fraud prevention across Aviva General Insurance. Previous positions include Fraud Manager, where Cheryl led a team of investigators, and Fraud Change Consultant, focusing on improving fraud detection processes through collaboration with various teams and external partners. Earlier roles at Norwich Union, including Bodily Injury Handler and Claims Handler, laid the foundation for Cheryl's expertise in insurance-related investigations and customer service. Cheryl's career reflects a strong commitment to enhancing fraud detection and improving customer experiences within the insurance sector.
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