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Aoife Coen is an experienced IT professional specializing in IT Service Management, Problem Management, and data analysis. They have worked in various roles, including Production Management Senior Analyst at MetLife and Cloud Services Operations and Process Lead at Avaya, where they significantly improved SLA metrics and implemented enhanced processes for incident and problem management. Aoife has a solid educational background with a Bachelor’s degree in Civil Engineering and a Higher Diploma in Software Design and Development from the National University of Ireland, Galway. They are currently seeking a challenging position to leverage their skills in driving efficiency and enhancing customer satisfaction.