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Heitor L. is a Delivery Manager and Agile Coach currently working at Avanade, where they lead a QA organization of approximately 60 professionals, focusing on high performance and team alignment. Heitor has a rich background in IT management and support, having served in various roles at companies such as TIVIT, Cetelem, and Pitang. They hold a specialization in Agile Project Management from CESAR School and a degree in Information Resource Management from Universidade Federal de Pernambuco. Previously, Heitor contributed to multiple organizations by mentoring teams, managing service delivery, and implementing quality assurance practices.