Shrihari Saraf is a Senior Manager in Customer Technical Success at Autodesk, leveraging over 24 years of experience in global technical support operations and customer experience transformation. They have led significant initiatives in AI-powered support solutions, including Intelligent Routing and generative AI, enhancing customer satisfaction metrics. Before joining Autodesk in 2021, Shrihari held leadership roles at Pegasystems, where they oversaw a team of over 100 and contributed to strategic improvements in service delivery. Their educational background includes a BSc in Maths, Physics, and Statistics, along with advanced studies in Computer Science.
Location
Bengaluru, India
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