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Lin Rong Lee is a Senior Service Designer at Autodesk, where they design customer experiences and lead cross-functional teams to improve service design methodologies. Previously, they worked as a Service Designer at HomeEquity Bank, championing customer-centric design initiatives, and as a Multimedia/Events Officer for the City of Melbourne, facilitating educational workshops and enhancing digital media learning. Lin Rong holds a Bachelor of Commerce in Economics and Marketing from the University of Melbourne, as well as certifications in Experience Design for Emerging Technologies and Immersive User Experience Design.