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Łukasz Kwasek is a Senior Service Delivery Manager at Atos IT Services in Bydgoszcz, Poland, where they oversee and ensure the efficiency of service delivery by managing over 100 team members. They have previously held various roles in IT support, including Junior Engineer and Application Support Engineer at Atos and Alcatel-Lucent, and served as Head of Service Desk Poland and Tower Service Manager, focusing on service quality and operational improvements. Łukasz earned a Master's degree in Business Administration from Franklin University and a Bachelor's degree in IT/Programming from the College of Computer Science in Lodz, Poland.