Andy Ivener is a strategic and driven professional with extensive experience in cross-functional team leadership and customer experience within the telecom sector. They served as Associate Director of Technology at AT&T from 2011 to 2023, where they supervised over 25 personnel and improved compliance standards while managing Role-Based Access Controls and access management processes for 300+ call centers. Currently, Andy is the Director of Service Delivery & Operations at Astreya and continues their education at the University of South Dakota. They have a proven track record of enhancing process efficiencies and successfully driving customer satisfaction initiatives.
Location
Buda, United States
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