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Rachel Ann Johns is a passionate museum and heritage professional with over 10 years of experience in visitor experience and customer service. They currently serve as the Head of Visitor Experience at the Ashmolean Museum, where they develop and implement creative engagement strategies. Previously, they held roles as a Hospitality & River Team Leader at the Coca-Cola London Eye and as Assistant Visitor Experience Manager at the Museum of London. Rachel's commitment to access and inclusion aims to make museums welcoming and accessible for all visitors. They are pursuing a Bachelor of Arts in Drama and Dramatics/Theatre Arts at Aberystwyth University.