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Carissa Smith, aPHR, is an Employee Benefits Account Manager at Gallagher Insurance, where they coordinate client renewals and manage service requests. With many years of progressive experience in the insurance industry, Carissa has previously worked as a Benefits Specialist at Voith Group and Vista Autism Services, where they administered benefit programs and ensured compliance with regulations. They began their career as a Customer Service Agent at rabbittransit and later held roles in client service coordination at McConkey Insurance & Benefits. Carissa is currently pursuing an ASB Degree in Office Management from the Consolidated School of Business.